Skip to content

Archive East Anglia

May 11
2007

Excellence in Customer Care
South Norfolk District Council, Long Stratton

Excellence in Customer Care

I am very pleased to be able to notify you of another ‘free seminar’, which will be held on Friday 11th May 2007.

Our speaker is Chris Read, from Kirklees Metropolitan Council, The winning team in the IRRV performance awards ‘Excellence in Customer Care’ category.  No doubt with this award under their belt Chris can give us details of what his team have achieved and undertaken to bring their customer service up to such a commendable level. 

Kirklees are also leading the way in offering a pension reduction scheme for council tax payers and Chris will give us an update on how this project is working and the pros and cons of offering and administering such a scheme. 

This is an opportunity to hear from someone who has dealt with customer care in a winning way and also is heading a team willing to be trail blazers within the provision of the council tax service. Chris will share his experiences with us and give us tips on how we can all improve our customers’ experience when they contact us.  It is also a chance to understand some of the pointers that we need to consider if we are intending to offer different schemes for pensioners.  By its very nature, the customer services aspect of this presentation will also be relevant and inclusive of services other than Revenues and Benefits.

The venue is the Council Chamber at South Norfolk District Council based in Long Stratton and the seminar will start at 9.30am.

We will also be providing a free breakfast in the canteen at South Norfolk Council and this will be available from 8.30am. I would be grateful if you could let Tanya Tilford know if you are planning to attend and whether or not you require a breakfast voucher. Tanya can be contacted on the link below.

A location map is accesible through the link below. I look forward to seeing you there on the 11th May 2007.

Best Regards

Neil Chivers IRRV

 

Jul 04
2016

Behaviour Change and Nudge Theory Seminar - 13 September 2016

Behaviour Change and Nudge Theory Seminar -  13 September 2016

The IRRV East Anglian Association are running a Behaviour Change seminar on 13 September 2016 at 10:30am at Breckland District Council's offices in Thetford.

Our guest speaker is Andrew Stevens.  Andrew is Assistant Director at EK Services – a local government shared service in East Kent.  He is responsible for Benefits, Council Tax, Business Rates, Customer Services, Corporate Debt collection and digital transformation.  He has also worked in a number of other local councils (including King’s Lynn) as well as a period in the private sector for a large ICT company.

Andrew has been using Behavioural Insight techniques to transform his services since 2013 and is well known as an expert in this area.  EK Services are working with DWP to reduce fraud and error in the benefits system and are also pioneering the use of “Eye Tracking” technology in local government.  

Don’t miss out on this opportunity to find out more about this fascinating topic which has many practical uses back in the office.  The meeting is expected to last about an hour and a half and open to members and non-members at no cost.   If you have any colleagues who may be interested please bring them along as well.

More details are available here.

Please click here to email if you will be attending so we have an idea of numbers.  

Nov 04
2019

Next IRRV East Anglian Association Seminar Announced for 6 December 2019 - An Update on Business Rates

Next IRRV East Anglian Association Seminar Announced for 6 December 2019 - An Update on Business Rates

The IRRV East Anglian Association will hold its next seminar on 6 December 2019 in Thetford.  The topic is 'An Update on Business Rates'.

Our speakers for this seminar are Roger Messenger, Senior Partner at Wilks Head & Eve and Alistair Townsend, Director of Public Services for Wilks Head & Eve. Both Roger and Alistair are also active members of the IRRV Council, with Alistair due to be National President next year.

Alistair will give an update on business rates, including important things to think about when completing the NNDR1. Alistair will also explain the services Wilks Head & Eve offer and how they can help with business rates.  Roger’s talk will cover Check, Challenge, Appeal – The Story So Far, and Revaluation 2021, looking at the likely impacts both regionally and nationally.

Full details are available here.

The meeting is open to members and non-members at no cost. If you have any colleagues who may be interested please bring them along as well.  Places are limited so if you will be attending please email using the link here with your name and the number of places needed.

The meeting will start at 11:00am with coffee from 10:45am and will conclude at around 1:00pm. There are a number of free car parks adjacent to the council offices, or if these are full follow the road around to the right where further car parking can be found on the left in front of Poundstretcher and Wilkinsons.

Jan 03
2017

***NNDR Transitional Relief Training - Gordon Heath - Monday 6 March 2017***
The course will run at Breckland House in Thetford. For more details please see our Education pages.

***NNDR Transitional Relief Training - Gordon Heath - Monday 6 March 2017***

The course will run at Breckland House in Thetford.  For more details please see our Education pages.

May 14
2021

Job opportunity - Head of NNDR, Recovery and Enforcement - ARP

Job opportunity - Head of NNDR, Recovery and Enforcement - ARP

Anglia Revenues Partnership has an exciting opportunity for a Head of NNDR, Recovery and Enforcement.  For more information please see the West Suffolk recruitment website

Jul 06
2020

Annual General Meeting 25 June 2021

Annual General Meeting 25 June 2021

The IRRV East Anglian Association is pleased to announce its Annual General Meeting will be held on 25 June 2021.  This will be a Teams meeting   

The invite is available here  and the agenda is available here.

The meeting will be followed by a social event, and the Association will be hosting a virtual Murder Mystery.  It is free to attend but places are limited so early booking is advised.

 

Jun 13
2017

STOP PRESS - AGM Announced! 30 June 2017 at The Green Britain Centre, Swaffham, Norfolk

STOP PRESS - AGM Announced!   30 June 2017 at The Green Britain Centre, Swaffham, Norfolk

The IRRV East Anglian Association is pleased to announce the date and venue for its 2017 AGM.  Download the flyer here.

The meeting will be held on 30 June 2017 at The Green Britain Centre, Turbine Way, Swaffham PE37 7HT; home of the only windmill in the world open for the public to climb.

The Agenda is:

12noon   Arrivals and Refreshments

12:30pm   AGM

1:00pm   Talk from Ian Ferguson, President of the IRRV

1:30pm   Talk from David Magor, CEO of the IRRV

2:00pm   AGM close and buffet lunch

2:45pm   Talk on Sustainability on the Big Three Issues - Energy, Transport and Food - hosted by the Green Britain Centre

3:15pm   Tour of the Green Britain Centre including an opportunity to climb the windmill

Cost   IRRV Members - Free

          Non Members - are very welcome and there is a charge of £10 per person

To Book:   Please complete the Booking Form available here and email it to Jo Stanton using the link here.

Windmill Tour Important Information: Please note there are over 300 steps to the top of the windmill and Health and Safety Conditions for those wishing to climb.  Please read the leaflet available here for more information if you wish to climb the windmill.

More information on the Green Britain Centre can be found here.

Directions: The Green Britain Centre is located just outside of Swaffham next to the A47. The full address is: Green Britain Centre, Turbine Way, Swaffham, Norfolk PE37 7HT.   Bus services to Swaffham run from Norwich, Kings Lynn and Peterborough on the X1 service.  More travel information can be found here.

May 06
2015

STOP PRESS - IRRV East Anglian Association AGM and Social Event - 3 July 2015

STOP PRESS - IRRV East Anglian Association AGM and Social Event - 3 July 2015

The AGM will take place on Friday 3rd July 2015 at 10.30 for 11.00 am to be held at Boys Smith Room, St John’s College, Cambridge CB2 1TP. Guest speakers will be David Magor, OBR IRRV, Chief Executive and Kevin Stewart, IRRV President.

The meeting will start at 11.00am with tea and coffee available beforehand and will be followed by a fascinating optional tour of the college. 

The meeting will be FREE to IRRV members with a £20 charge for non members.

The following links give details of how to get there  http://www.joh.cam.ac.uk/maps-directions  and the general park and ride site http://www.cambridgeshire.gov.uk/info/20149/park_and_ride which I hope you find useful.

Please book attendance by emailing lesley.walker@angliarevenues.gov.uk You will need to indicate who will be staying to attend the tour of the college, and which attendees are non members.

If you have any mobility issues please contact Sue Archer on 01284 768732

Book Attendance

Aug 07
2017

Next IRRV East Anglian Association Seminar Announced for 15 September 2017

Next IRRV East Anglian Association Seminar Announced for 15 September 2017

The Association is delighted to welcome back Andrew Stevens, Assistant Director at EK Services, following his popular seminar last September on Behaviour Change and Nudge Theory.  Andrew will give an update on the digital developments at EK Services over the past year including:

  • Eye Tracking
  • EKS digital champion work
  • Digital Inclusion work with Age UK
  • Staff digital survey
  • EKS digital standards
  • Facebook @ Work for Internal Communications

The meeting is open to members and non-members at no cost.   If you have any colleagues who may be interested please bring them along as well

Places are limited so if you will be attending please could you email Jo Stanton with your name and the number of places needed.

The meeting will start at 11:00am with coffee from 10:30am and will conclude at around 12:30pm.  There are a number of free car parks adjacent to the Council offices, or if these are full follow the road around to the right where further car parking can be found on the left in front of Poundstretcher & Wilkinsons.

The venue is: Breckland District Council Offices, Breckland House, St Nicholas Street, Thetford IP24 1BT

Aug 07
2017

Next IRRV East Anglian Association Seminar Announced for 15 September 2017

Next IRRV East Anglian Association Seminar Announced for 15 September 2017

The Association is delighted to welcome back Andrew Stevens, Assistant Director at EK Services, following his popular seminar last September on Behaviour Change and Nudge Theory.  Andrew will give an update on the digital developments at EK Services over the past year including:

  • Eye Tracking
  • EKS digital champion work
  • Digital Inclusion work with Age UK
  • Staff digital survey
  • EKS digital standards
  • Facebook @ Work for Internal Communications

The meeting is open to members and non-members at no cost.   If you have any colleagues who may be interested please bring them along as well

Places are limited so if you will be attending please could you email Jo Stanton with your name and the number of places needed.

The meeting will start at 11:00am with coffee from 10:30am and will conclude at around 12:30pm.  There are a number of free car parks adjacent to the Council offices, or if these are full follow the road around to the right where further car parking can be found on the left in front of Poundstretcher & Wilkinsons.

The venue is: Breckland District Council Offices, Breckland House, St Nicholas Street, Thetford IP24 1BT

Dec 11
2017
Apr 26
2018

Next IRRV East Anglian Association Seminar Announced for 5 September 2018: Universal Credit - Key Tips on Planning for Full Service

Next IRRV East Anglian Association Seminar Announced for 5 September 2018: Universal Credit - Key Tips on Planning for Full Service

The IRRV East Anglian Association is pleased to announce its next seminar will be held on Wednesday 5 September 2018 at Breckland District Council's Offices, Breckland House, St Nicholas Street, Thetford, Norfolk IP24 1BT.

The Association is delighted to welcome Adrian Mills IRRV, Strategic Manager for Benefits for ARP.  Adrian has a wealth of experience implementing both Universal Credit Live Service and Full Service from a local authority perspective.

The presentation will focus on key tips to plan for Universal Credit Full Service, including partnership working, local considerations and future DWP plans. There will be the opportunity to ask questions during the seminar.

The meeting is open to members and non-members at no cost. If you have any colleagues who may be interested please bring them along as well.  The details are available here.


Places are limited so if you will be attending please could you email Jo Stanton with your name and the number of places needed.

The meeting will start at 10:45am with coffee from 10:30am and will conclude no later than 12:15pm. There are a number of free car parks adjacent to the Council offices, or if these are full follow the road around to the rightwhere further car parking can be found on the left in front of Poundstretcher & Wilkinsons.

Oct 22
2018

Next IRRV East Anglian Association Seminar Announced for 14 December 2018: Revenues Growth and Savings including Council Tax Fraud

Next IRRV East Anglian Association Seminar Announced for 14 December 2018: Revenues Growth and Savings including Council Tax Fraud

The next IRRV East Anglian Association seminar will be held on Friday 14 December 2018 at Breckland District Council’s offices in Thetford.

The seminar will be delivered by Neil Oxbury, Compliance Manager at the Anglia Revenues Partnership. Neil will discuss how to maintain and grow your taxbase whilst avoiding losses from incorrectly claimed council tax discounts and reductions.

The meeting is open to members and non-members at no cost. If you have any colleagues who may be interested please bring them along as well. 

Places are limited so if you will be attending please could you email email Jo Stanton, Association Secretary with your name and the number of places needed.

The meeting will start at 10:45am with coffee from 10:30am and will conclude no later than 12:15pm. There are a number of free car parks adjacent to the Council offices, or if these are full follow the road around to the right where further car parking can be found on the left in front of Poundstretcher & Wilkinsons.

Full details are also available here.

Jan 21
2019

IRRV East Anglian Association AGM - 28 June 2019 - Booking Now Available

IRRV East Anglian Association AGM - 28 June 2019 - Booking Now Available

The IRRV East Anglian Association AGM will be held on Friday 28 June 2019.

The venue is Peter Beales Roses near Norwich and venue details can be found here.

The meeting will start at 11:00am with refreshments available from 10:30am.  There will be talks from Louise Freeth, President of the IRRV, and David Magor, Chief Executive of the IRRV, followed by a buffet lunch.  There is then a tour of the gardens and a demonstration.

Places are free for IRRV Members and £20 each for non-members. Early booking is advised and please email to book your place..

Full details are available here.

 

Mar 03
2016

***Next Seminar Announced** 29 April 2016 9.30am for 10.00am
Cain Ormondroyd and Gary Watson will be our speakers for the event which will be held at Breckland District Council's offices in Thetford

***Next Seminar Announced** 29 April 2016  9.30am for 10.00am

Gary Watson is the Deputy Chief Executive of the IRRV and will be known to many of you.  Gary will be speaking on 'the Discretionary Powers a Billing Authority has to Award Relief'

Cain Ormondroyd has advised many local authority clients on rating matters and has spoken at the IRRV conference. Cain’s CV is available here.  Cain will be speaking on 'Business Rates Avoidance'.

Cain accepts instructions in all areas of Chambers' expertise (and more broadly in public law). He is listed by Planning Magazine as a ‘top rated' barrister under the age of 35. He is a member of the Attorney General's Panel of Counsel, and often appears in the High Court on behalf of the Secretary of State for Communities and Local Government and the Secretary of State for the Home Department. He is frequently instructed by HMRC. He has a record of successfully appearing against much more senior and experienced opponents. He works with Friends of the Earth, the Environmental Law Foundation and other public interest groups and is prepared to consider acting on a reduced fee or pro bono basis in appropriate cases.

Recent Highlights

Representing the Valuation Office Agency in a series of hearings relating to the valuation for the purpose of non-domestic rating of complex and unusual properties (a cross country pipeline, a telecommunications network, an oil refinery) against leading QCs; Resisting a development of 150 houses on the outskirts of Stow on the Wold for Cotswold District Council, against Anthony Crean QC; Successfully resisting a challenge to a Secretary of State’s decision letter brought by Saira Sheikh QC (Westminster v SSCLG [2014] EWHC 1248  (Admin)).

This is a free event but please email Rachel Holman to let us know if you will be attending

Mar 15
2016
Mar 03
2016

***Next Seminar Announced** 29 April 2016 9.30am for 10.00am
Cain Ormondroyd and Gary Watson will be our speakers for the event which will be held at Breckland District Council's offices in Thetford

***Next Seminar Announced** 29 April 2016  9.30am for 10.00am

Gary Watson is the Deputy Chief Executive of the IRRV and will be known to many of you.  Gary will be speaking on 'the Discretionary Powers a Billing Authority has to Award Relief'

Cain Ormondroyd has advised many local authority clients on rating matters and has spoken at the IRRV conference. Cain’s CV is available here.  Cain will be speaking on 'Business Rates Avoidance'.

Cain accepts instructions in all areas of Chambers' expertise (and more broadly in public law). He is listed by Planning Magazine as a ‘top rated' barrister under the age of 35. He is a member of the Attorney General's Panel of Counsel, and often appears in the High Court on behalf of the Secretary of State for Communities and Local Government and the Secretary of State for the Home Department. He is frequently instructed by HMRC. He has a record of successfully appearing against much more senior and experienced opponents. He works with Friends of the Earth, the Environmental Law Foundation and other public interest groups and is prepared to consider acting on a reduced fee or pro bono basis in appropriate cases.

Recent Highlights

Representing the Valuation Office Agency in a series of hearings relating to the valuation for the purpose of non-domestic rating of complex and unusual properties (a cross country pipeline, a telecommunications network, an oil refinery) against leading QCs; Resisting a development of 150 houses on the outskirts of Stow on the Wold for Cotswold District Council, against Anthony Crean QC; Successfully resisting a challenge to a Secretary of State’s decision letter brought by Saira Sheikh QC (Westminster v SSCLG [2014] EWHC 1248  (Admin)).

This is a free event but please email Rachel Holman to let us know if you will be attending

May 05
2016

A Whiz of a Quiz! Friday 20 October 2017 in Norwich

A Whiz of a Quiz!  Friday 20 October 2017 in Norwich

The IRRV East Anglian Association hwill hold their annual Quiz Night on Friday 20 October 2017 at 7pm.

The quiz will be held in pub of the The Nelson Hotel, Norwich.  The pub is directly opposite Norwich train station and close to parking at Norwich Riverside.

For full details please see here.  To register please email Catherine Kelsall by clicking here.

Oct 16
2009

Systems Thinking 6.11.09

Systems Thinking 6.11.09

Systems thinking’, as promoted by John Seddon of Vanguard is a fundamentally different method of organising work. As we are all struggling to deliver better services with diminishing resources a new way of thinking is essential. This is about seeing the ‘system’ through the eyes of a customer, learning what adds value and how to eliminate waste.

Find out more about the theory and its practical application – can you afford not to?

Presentation by Robert Read and Jane Ratcliffe from Great Yarmouth Borough Council

If you are planning to attend then please can you contact Ria Day on 01493 846368 or via the link below, or Tanya Tilford 01508 533887 or via the link below so we have an idea of numbers.

Oct 16
2009
May 18
2011

IRRV AGM 30 June 2011

IRRV AGM 30 June 2011

The AGM of the IRRV East Anglian Association will be held on 30 June 2011 at 11am at Great Yarmouth Racecourse, followed by a buffet lunch and an afternoon of racing.

The costs of the day is just £10 for Members and £25 for non Members.  All are welcome but tickets are limited so will be allocated on a first come, first served basis.

More information is available on the attached letter or you can contact Jo Stanton at King's Lynn Borough Council on (01553) 616349 or via the email link below.

Oct 16
2009

*Updated* Corporate and Personal Insolvency AND Systems Thinking 25.5.2010

*Updated* Corporate and Personal Insolvency AND Systems Thinking 25.5.2010

The East Anglian Association has updated its FREE meeting on 25 May 2010 at South Norfolk Council

There are now two sessions:

Corporate and Personal Insolvency presented by Matt Howard, Partner at PKF

Systems Thinking (LEAN) presented by Robert Read, Head of Policy and Performance at Great Yarmouth BC.  Robert will talk about his experiences working on the LEAN project in Benefits with the DWP

Please put the date in your diary and invite your colleagues.  More details will follow shortly

Feb 04
2014

**Next Meeting of the Executive** 5 March 2014

**Next Meeting of the Executive** 5 March 2014

Please could you make every effort to attend the next Exec meeting on 5 March at 9.30 at Thetford.

 

Please also have a think about whether you are willing and able to take on one of the roles on the Exec which are coming up - we will need a Treasurer as Sue Watts is standing down.

 

We will also need a Chairman and Vice Chair from the next AGM.

Many thanks and I very much hope to see you on 5 March.

Simon 

Feb 11
2014

Update on Bailiff Changes and TCE Regulations ***5 March 2014 11am**

Update on Bailiff Changes and TCE Regulations ***5 March 2014 11am**

The IRRV East Anglian Association would like to invite you to the next meeting on Wednesday 5th March at 10.45 for 11.00 am to be held at Breckland District Council – Breckland House, St Nicholas Street, Thetford, Norfolk, IP24 1BT.

Our guest speaker will be Dave Chapman  who will give a presentation on the latest updates and changes.

The meeting is open to members and non-members at no cost and may be of particular interest to any IRRV students.   If you have any colleagues who may be interested please bring them along as well.

The meeting will start at 11.00am with tea and coffee available beforehand.

 

Please could you email Laura Leicester using the link below if you will be attending so we have some idea of numbers.

Jan 01
1970

Certificate presentation for successful exam students!

Certificate presentation for successful exam students!

The East Anglian Association sends its congratulations to all students who were successful in the June 2007 exam session at all levels.

Bob Trahern, IRRV President, will be presenting certificates to students on 27 November 2007 at South Norfolk District Council. 

If you gained an IRRV qualification during the last year and would like Bob Trahern to present your certificate (even if you have already received it in the post) please email Simon Quilter using the link below as soon as possisble.

Successful students in the region include:

Matthew Johnson (Broadland DC)  Local Authority Administrative Framework (LAAF) and Rev Admin

Daniel Pratt (Broadland DC)  LAAF and NNDR Law

Lorraine Gray (South Norfolk DC)  LAAF and Rev Admin - has completed the Technicians course

Maria Curtis (South Norfolk DC)  LAAF and HB / CTB Law - has completed the Technicians course

Rachel Holman (King's Lynn Borough Council)  LAAF and Rev Admin - has completed the Technicians course

Joanne Colman (King's Lynn Borough Council) LAAF and HB / CTB Law - has completed the Technicians course

Damien Allen (King's Lynn Borough Council) 

An analysis of the results below show the number of from the East anglian Association's Technicians course who have been successful:

Council tax law   6 students, 6 passes (1 distinction) 

Housing and council tax benefits administration  11 students, 11 passes

Housing and council tax benefits law  12 students, 10 passes (1 distinction)

Local Authority Administrative Framework (assignment)  16 students, 14 passes

Local Authority Administrative Framework (exam)  16 students, 13 passes

Non domestic rating law  5 students, 5 passes

Prevention and Detection of fraud  6 students, 5 passes

Revenues Administration  5 students, 4 passes

Mar 18
2014

***AGM Announced for 11 July 2014***

***AGM Announced for 11 July 2014***

As an IRRV member I would like to invite you to the IRRV East Anglian Association AGM which this year is being held in the Airside Suite at Duxford Air Museum, Duxford Airfield, Cambridge CB22 4QR Friday 11 July 2014. 

**Please Note:  Tour places are now full.  Members are welcome to attend the AGM but if you haven't already booked your place you will need to make your own arrangements for a tour***

**Please Note:  Tour places are now full.  Members are welcome to attend the AGM but if you haven't already booked your place you will need to make your own arrangements for a tour***

The day includes a buffet lunch and a tour of some of the hangers and the AirSpace Exhibition by a very knowledgeable guide.  This is a flying weekend and we may be lucky enough to see planes landing and taking off.

In recognition of your institute membership this event will be completely FREE to you as an IRRV member. The AGM is being sponsored by Rossendales and Capacity Grid this year.

We are keen to see as many IRRV members as possible at the AGM. Richard Harbord, IRRV President and Chair of Policy and Resources Committee, and David Magor will be attending the AGM this year so it will be your chance as a member to hear their views on the current and future direction of the institute.

The format of the day will be as follows:

10.30am    Tea, coffee and biscuits in the Air Side Suite 

11.00 am   AGM

12.30pm    Buffet Lunch overlooking the run way

1.15pm      Brief history of the airfield by our guide David Lee (see attached CV)

1.30pm      Tour.  You will be able to leave the tour at any time should you need to.

3.30           End of visit

Please email Sue Archer using the link below in the first instance by 4 June if you would like to reserve a place as they are limited. After this date, if the event is not fully booked it will be opened to non-members who will be charged 20 each.

For more information about Duxford please visit the website using the link below.  Also attached is our guide’s impressive CV.

 

Sep 07
2011
Feb 11
2020

**CANCELLED** The next Seminar is on 20 March 2020 at Breckland District Council in Thetford: Simplified Council Tax Reduction Schemes - The Basildon Perspective

**CANCELLED** The next Seminar is on 20 March 2020 at Breckland District Council in Thetford:  Simplified Council Tax Reduction Schemes - The Basildon Perspective

PLEASE NOTE THAT THIS SEMINAR HAS BEEN CANCELLED

The next seminar will be held on Friday 20 March 2020  The meeting will start at 11:00am with tea and coffee avaialble from 10:45am.  The venue is Breckland Council's offices, Breckland House, St Nicholas Street, Thetford IP24 1BT.

Our speakers will be Dave Warrilow and Rob Manser from Basildon Council, and John Feria from Victoria Forms.  They will be talking about their experiences of simplifying their Council Tax Reduction Scheme, from the initial approach right through to implementation and where they are today.

This promises to be a very interesting seminar so book early to avoid missing out.

The seminar is free to attend but places are limited so please email our secretary if you are planning to attend.

Full details are available here.

 

May 20
2014

Next Seminar - Thursday 22 May at 10.45am - Breckland District Council

Next Seminar - Thursday 22 May at 10.45am - Breckland District Council

I would like to invite you to the next IRRV East Anglian Association meeting on Thursday 22nd May at 10.45 for 11.00 am to be held at Breckland District Council – Breckland House, St Nicholas Street, Thetford, Norfolk, IP24 1BT.

Our guest speakers will be Gary Watson and Lesli Gallivan from Enfield ( a winner of one of the prestigious awards last year) who will give a presentation on the their views of the awards process.

The meeting is open to members and non-members at no cost and may be of particular interest to any IRRV students.   If you have any colleagues who may be interested please bring them along as well.

The meeting will start at 11.00am with tea and coffee available beforehand.

Please could you let me know if you will be attending so we have some idea of numbers.

Oct 06
2011
Jan 01
1970

East Anglian Association AGM 2010

East Anglian Association AGM 2010

The East Anglian Association AGM is being held at Great Yarmouth Racecourse on Thursday 1 July 2010.

The AGM will commence at 11.00am in the Horatio Suite at Great Yarmouth racecourse. For those members and guests that wish to stay for lunch and an afternoon of racing, tickets for the day will be just £10 for members and £25 for non-members.

We are very fortunate again this year to have received the continued sponsorship of Rossendales bailiffs and Experian.

This fee is fantastic value as it includes access to the races in a hospitality area and a ‘gold package’ buffet lunch will be available to attendees. Tickets for the races and the hospitality are limited, therefore, they will be reserved on a first-come-first-served basis.

Also, if you are an IRRV student who completed an entire examination course (e.g. technician, or level’s 1, 2 or 3) in either June 2009 or December 2009 you will be able to attend free of charge.

If you wish to attend the races and buffet after the AGM please contact Gareth Evans on 01553 616218 or e-mail Gareth using the link below by Monday 21 June at the latest.

Tickets and parking passes for those that are attending the AGM will be issued in due course.

 

Nov 09
2011

IRRV Seminar - Update on changes to Benefits, Council Tax and NNDR 9.12.2011

IRRV Seminar - Update on changes to Benefits, Council Tax and NNDR  9.12.2011

The seminar will cover these key areas:

Localised support for council tax – where are we now?

Local Retention of Business rates – an IRRV perspective

The Government's proposals on the technical reforms of council tax – a view from the institute

The presentations will be delivered by David Magor OBE IRRV, Chief Executive of the IRRV and Gary Watson IRRV Deputy Chief Executive. They are uniquely placed to give one of the most thorough and up to date views on these key areas which will be of great interest to Revenues and Benefits managers and staff alike.

There is no need to book a place please just come along to the event with your colleagues. The venue is the Council Chamber at South Norfolk District Council Offices in Long Stratton and will commence at 10.30am.

If you need any further information please contact Simon Quilter via the link below.

Feb 24
2017
Jul 02
2009

AGM
Great Yarmouth racecourse

AGM

The AGM will be held on 20.7.09 at Great Yarmouth Racecourse

 

 

Jan 01
1970

Benefits Training Day 24.2.2009

Benefits Training Day 24.2.2009

This event will appeal to staff at all levels, from Benefits Assessor to Benefits Managers. The day will cover a range of topical issues. It is an ideal opportunity for those wishing to develop their Benefits knowledge and will be of particular interest to those studying with the IRRV or those wanting to keep their knowledge up to date.

The seminar will be held at the Paddocks Conference Centre at Nottingham Race Course. The centre is easily accessible by both road and rail. Complimentary car parking is available on site. The event will be hosted by experts from across the Country, including Julie Holden, National President of the IRRV. We are pleased to be able to offer places to this event at only £75 per person, or £120 for two people. Prices include all training material, refreshments throughout the day and a buffet lunch.

Key topics will include:

* Local Housing Allowance

* Employment and Support Allowance

* The Future of Benefits

* The Role of the Audit Commission and its approach to KLOEs

* How to Prepare For An Inspection

* Fraud

* Shared Services

A booking form is attached below. Please return this to lee.sirdifield@lincoln.gov.uk at your earliest convenience to guarantee a place.

 

Mar 26
2010

*Update* Meeting for 25 May now includes 2 speakers and breakfast!

*Update* Meeting for 25 May now includes 2 speakers and breakfast!

For more details please see our Meetings pages or follow the link below

Dec 16
2014

IRRV Seminar 28 January 2015 - Revenues Team of the Year 2014 Winners

IRRV Seminar 28 January 2015 - Revenues Team of the Year 2014 Winners

The IRRV East Anglian Association are holding a seminar on Wednesday 28th January 2015 at 10.45am. The seminar will take place at Breckland Council offices, Breckland House, St Nicholas Street, Thetford, Norfolk IP24 1BT. The speakers will be the Revenues Team of the Year 2014 winners from Chelmsford City Council. The meeting is FREE of charge and is open to members and non members.

Feb 01
2008

IRRV Revenues Team of the Year
South Norfolk Council

IRRV Revenues Team of the Year

The City of Lincoln’s Revenues Team has made tremendous improvements over the past few years both in terms of better collection performance and in providing a quality customer service. Other notable achievements are the development of a fair collection and debt recovery policy and successful arrangements to collect one of the first Business Improvement District (BID) levies in the country.

James will give us details of what his team have achieved and undertaken to bring their service up to such a commendable level. This is an opportunity to hear from those who have been awarded for their excellent achievements. James will share his experiences with us and give us tips on how we can all improve.

The venue is the Council Chamber at South Norfolk District Council based in Long Stratton and the seminar will start at 2pm. Please would you email Sharon Jones using the link below to confirm your attendance.

A location map is attached below. I look forward to seeing you there on the 1st February 2008. Please feel free to bring along guests.

 

May 22
2017

Course Just Announced - Housing Benefit For Students 3 July 2017

Course Just Announced - Housing Benefit For Students 3 July 2017

The IRRV East Anglian Association is pleased to announce it is hosting a one day couse on Housing Benefit for Students.  More details are available here.

Jan 01
1970

Breakfast Meeting 21 November 2008

Breakfast Meeting  21 November 2008

More details are on the attached flyer but you are welcome to join us for a FREE breakfast from 8.30am at the South Norfolk DC offices. The session will start at 9.30am. If you wish to attend please let Jane Ratcliffe know - an email link is below

May 26
2010
May 06
2015

East Anglian Association Training event - Payment Negotiation and Effective Telephone Handling 21 and 22 July 2015

East Anglian Association Training event - Payment Negotiation and Effective Telephone Handling 21 and 22 July 2015

The association is running courses on two consecutive days - 

21 and 22 July 2015 9.30am to 4.15pm.

Venue - Breckland House, St Nicholas Street, Thetford, IP24 1BT

Cost - £100 + VAT per delegate (lunch included). Book 3 places get the 4th half price!

For more information email sue-archer@hotmail.com

More Information

May 30
2012

Next Seminar - Your Essential Update on Universal Credit and Council Tax Support 15.6.2012

Next Seminar - Your Essential Update on Universal Credit and Council Tax Support 15.6.2012

Jonathan Bottomer from the DWP and a speaker from the Department of Communities and Local Government will bring you up to date with these fast developing areas of Revenues and Benefits.

The seminar will begin at 10.30am and finish around midday. The venue is South Norfolk Council's offices and a map is available via the link below.

There is no need to pre-register for this seminar – you can just turn up on the day.

If you have any questions please contact Simon Quilter using the link below

May 30
2012

Stop Press- AGM Announced! Free Event!

Stop Press- AGM Announced!  Free Event!

The AGM will take place at Norwich City Football Club from 10.45am on Friday 6 July 2012

The event is FREE and open to all - you don't need to be a Norwich City supporter!!

The IRRV National President Roger Messenger and the IRRV Chief Executive David Magor OBE will both be speaking.

A complimentary lunch will be provided in Yellows Restaurant and Bar and there will be a free tour of the ground by a former player.

To register your interest in the AGM please email Simon Quilter using the link below but book soon as limited places are available!!

The Association is looking for new members to play an active role in the Executive, contributing to ideas for events and seminars and keeping the Association lively and relevant for its members.  If you are an IRRV Member and are interested please let Simon Quilter know.

 

Jan 01
1970

A Generic Approach to Fraud - Free Seminar 23 June 2008

A Generic Approach to Fraud - Free Seminar 23 June 2008

Our speaker will be Diane Baker. Diane has worked with the Inland Revenue and the Former Benefits Agency before she began working for Peterborough City Council and now she heads up the Corporate Investigations.

Her role covers all areas including disciplinary investigations, stage 111 complaints, Member Misconduct, Local investigations and information management. As a member of the senior management team within legal service Diane is involved in all aspect of Governance and Ethical Standards. Diane has a Masters Degree in Fraud Management and Economic Crime.

With her depth of Knowledge on Fraud across such wide ranging council functions I have no doubt this will not be one to miss for fraud officers and managers.  Diane will be discussing the investigation side of fraud, including why her authority decided to create a specialist function and what helps to make her team so successful.  Diane will be giving hints and tips together with recent case studies, and will be available to take questions.

The venue is the Council Chamber at South Norfolk District Council based in Long Stratton and the seminar will start at 2pm.  A link to the location map os below and we look forward to seeing you there.

Aug 24
2012

FREE Seminar - IRRV Performance Award Winners 20 September 2012

FREE Seminar - IRRV Performance Award Winners  20 September 2012

You are invited to a FREE seminar which the IRRV East Anglian Association is hosting on 20 September 2012 at 1.30pm at South Norfolk District Council’s Offices in Long Stratton, Norfolk. In this year of outstanding British winners at the Olympics the Association is celebrating Local Government success and excellence by hosting an event with two of last years IRRV performance awards winners.

The two authorities presenting are:

Milton Keynes Council who achieved ‘Most Improved Team of the Year’ and

Shepway District Council, winners of the ‘Revenues Team of the Year’ award.

Please try and attend the event as it should be a very interesting and informative afternoon and will be a good chance to hear how two top performing authorities achieved such success. There is no need to book a place, please just attend and bring along a colleague if you wish.

Aug 24
2012

FREE Seminar Announced

FREE Seminar Announced

You are invited to a FREE seminar which the IRRV East Anglian Association is hosting on 20 September 2012 at 1.30pm at South Norfolk District Council’s Offices in Long Stratton, Norfolk

Oct 02
2012

***New*** Handling Difficult Phone Calls training announced!

***New*** Handling Difficult Phone Calls training announced!

For more information please see our Education Pages or use the link below

Jan 02
2018

Effective Debt Collection Course - Friday 9 March 2018 **Last Few Places Remaining**

Effective Debt Collection Course - Friday 9 March 2018  **Last Few Places Remaining**

The IRRV East Anglian Association is running a one day Effective debt Collection course on Friday 9 March 2018.  For more information please click here.

Feb 13
2018

Slides Available from Emma Pheby's GDPR Presentation on 7 February 2018

Slides Available from Emma Pheby's GDPR Presentation on 7 February 2018

The slides from Emma Pheby's presentation are avaiable here.

Dec 14
2012

Next Seminar - Monday 9 December 2013 10.15am for a 10.30am start

Next Seminar - Monday 9 December 2013 10.15am for a 10.30am start

Our guest speaker will be Jonathon Bottomer from the DWP.  Jonathon will be a familiar speaker to many and will provide us with the latest information on what is happening at the DWP and the latest updates on Universal Credit.  For those who haven’t met Jonathon before he is known for giving us his honest opinion and has championed Local Authorities and their involvement in Universal Credit.

As the start of Universal Credit is fast approaching this should be an interesting and informative update.  The meeting is open to members and non-members at no cost and may be of particular interest to any IRRV students, especially in regard to the new study topics.  If you have any colleagues who may be interested please bring them along as well.

The meeting will start at 10.30am with tea and coffee available beforehand.

Please could you email Simon Quilter via the link if you will be attending so we have some idea of numbers.

Jan 11
2013

IRRV Executive Meeting 18.1.2013 **CANCELLED**

IRRV Executive Meeting 18.1.2013  **CANCELLED**

***PLEASE NOTE THIS MEETING HAS BEEN CANCELLED DUE TO THE ADVERSE WEATHER***

Please see attached agenda

Nov 27
2007

Joining up the Front and Back Office
South Norfolk District Council

Joining up the Front and Back Office

The session will take place at 2.30pm at South Norfolk District Council

Full details will follow

Oct 27
2010
Oct 27
2010

IRRV AGM 30 June 2011

IRRV AGM 30 June 2011

The AGM of the IRRV East Anglian Association will be held on 30 June 2011 at 11am at Great Yarmouth Racecourse, followed by a buffet lunch and an afternoon of racing.

The costs of the day is just £10 for Members and £25 for non Members.  All are welcome but tickets are limited so will be allocated on a first come, first served basis.

More information is available via the link below.

 

Jul 31
2015

IRRV Seminar 22 September 2015 - Current Trends in Insolvency
Breckland House, Thetford, Norfolk **Please note new date** 10.45am to for 11am

IRRV Seminar 22 September 2015 - Current Trends in Insolvency

IRRV East Anglian Association Seminar: Current Trends in Insolvency

Paul Bowden from Wilkin Chapman will be the guest speaker at the next seminar.

Paul will be talking about enforcement and in particular Insolvency and the changes coming into effect on 1 October 2015.  Paul will cover the latest stats, what’s happening across the country as far as insolvency goes and also the more significant “changed, changing and to be changed” in insolvency rules.

This is a no cost seminar however if you are attending please let our Secretary, Rachel Holman, know by email Email Rachel Holman

There are a number of free car parks adjacent to the building, or if these are full follow the road around to the right where further car parking can be found on the left in front of Poundstretcher & Wilkinsons.

Jun 05
2009

Test Page

Test Page

test ncjkdhffkgvisoupeupheiywo ho yfh biti bbvk

Apr 18
2013

Seminar Announced - Local Council Tax Support Appeals - Lee Anderson from the Valuation Tribunal 11am 1 May 2013

Seminar Announced - Local Council Tax Support Appeals - Lee Anderson from the Valuation Tribunal 11am 1 May 2013

The next IRRV East Anglian Association Seminar will take place on 1 May 2013 at 11am at Breckland District Council's offices in Thetford - Breckland House,St Nicholas Street, Thetford, IP24 1BT.

Our guest speaker will be Lee Anderson from the Valuation Tribunal Service.  Lee is the Operations Manager and has been ‘doing the rounds’ providing information regarding the new system of appeals against Local Council Tax Support decisions.  As this is now live Lee will be able to give us further information rather than just what was expected to happen.

I am sure we will all start receiving some appeals in the near future (if you haven’t already had them) and this should provide a useful insight.  The meeting is open to members and non-members at no cost and may be of particular interest to any IRRV students.   If you have any colleagues who may be interested please bring them along as well.

The meeting will start at 11.00am with tea and coffee available beforehand.

If you would like to attend please email our Secretary, Laura Leicester, using the link below.

If you would like to attend please email our Secretary, Laura Leicester, using the link below.

Nov 10
2015

IRRV East Anglian Association Meeting and Executive 3 March 2016
The next meeting will be held at Breckland District Council's Offices in Thetford on 3 March 2016

IRRV East Anglian Association Meeting and Executive 3 March 2016

The next IRRV East Anglian Association meeting and Executive will be held on Thursday 3 March 2016 at Breckland District Council – Breckland House, St Nicholas Street, Thetford, Norfolk, IP24 1BT.  More details will follow.

 

May 30
2013

IRRV East Anglian Association AGM Announced - 4 July 2013 at Lotus

IRRV East Anglian Association AGM Announced - 4 July 2013 at Lotus

 

The IRRV East Anglian Association AGM will take place on 4 July 2013 at the world famous Lotus Racing Headquarters at Hethel, Norfolk www.lotuscars.com

The day includes a buffet lunch and a factory tour.  The IRRV Chief Executive, David Magor IRRV OBE an the IRRV President Dave Chapman FIRRV will be at the AGM this year and it will be your chance as a member to hear their view on the current and future direction of the Institute.

This event is FREE to IRRV Members as part of your Membership.  Unfortunately due to demand the event is limited to IRRV Members only. 

The format of the day will be:

11.00am      Meet for the AGM in the VIP Clubhouse lounge.  Tea, coffee and biscuits will be available

12.00pm      Buffet lunch overlooking the test track

1.30pm        Lotus factory tour

3.00pm        Close

 

The Association would very much like to welcome you to the AGM and to book your place please email Simon Quilter via the link below.  Be quick as places are limited!

This event is kindly sponsored by Rossendales and Coactiva

 

 

Aug 12
2009
Aug 12
2009
Mar 15
2016

Next Meeting of the Executive - 29 April 2016 at Breckland District Council
The next meeting of the Executive will be held immediately following the Seminar

Next Meeting of the Executive - 29 April 2016 at Breckland District Council

Sep 19
2013

Next Free Seminar - NNDR Update and Analyse Local Demonstration 10.10.2013

Next Free Seminar - NNDR Update and Analyse Local Demonstration  10.10.2013

Please see our Meetings pages for more information

Sep 19
2013

Next Meeting of the IRRV East Anglian Association Executive 9.12.2013

Next Meeting of the IRRV East Anglian Association Executive 9.12.2013

The next Executive meeting will be held at 9.15am on Monday 9 December 2013 at Breckland District Council's offices

Sep 19
2013

Next Meeting of the IRRV East Anglian Association Executive 10.10.2013

Next Meeting of the IRRV East Anglian Association Executive 10.10.2013

The next meeting of the IRRV East Anglian Association Executive will be held on Thursday 10 October 2013 at 9.30am at Breckland District Council's offices in Thetford

Apr 26
2011

Local Government Ombudsman Seminar 14 June 2011 10am Broadland District Council

Local Government Ombudsman Seminar 14 June 2011 10am Broadland District Council

****PLEASE NOTE THE CHANGE OF VENUE TO BROADLAND DISTRICT COUNCIL******

The East Anglian Association of the IRRV is pleased to annouce its next Seminar on 14 June 2011 at 10am at Broadland District Council.

Andrew Hobley, a Senior Investigator for the Local Government Ombudsman will be speaking on the Ombudsman's view on Local Taxation complaints.  Andrew will also cover some benefits issues and there will be time for questions.

Don't miss this opportunity to hear the Ombudsman's view on the issues we are all facing administering local taxation, particularly in the challenging economic climate, and to pose your questions

Sep 29
2009

IRRV Association Annual Quiz!

IRRV Association Annual Quiz!

The Quiz will be held on 20 October 2009 at 7pm at The Oaklands, Yarmouth Road, Thorpe St Andrew.  A sumptuous buffet is included - if you would like to enter a team please email Rory Jackson using the link below by 30 September.

Come and have a go at knocking Broadland DC off their prize winning pedestal!!!!!!!!

Mar 22
2019

Slides from the Wilkin Chapman Presentation 15 March 2019

Slides from the Wilkin Chapman Presentation 15 March 2019

The slides from the presentation from Wilkin Chapman are now available to view here.

Jan 09
2014

Introduction to Business Rates Course Announced!

Introduction to Business Rates Course Announced!

The IRRV East Anglian Association is running the highly popular 'Introduction to Business Rates' course on 31 January 2014 in Thetford, Norfolk

For more information and to book your place please click on the link below

Jun 02
2011

***Seminar with Paul Howarth on the Welfare Reform Bill*** 11 August 2011 2pm

***Seminar with Paul Howarth on the Welfare Reform Bill*** 11 August 2011 2pm

You are invited to hear Paul Howarth, Head of Housing Benefit Strategy at the DWP speak on 11 August 2011 at our next IRRV East Anglian Association seminar.

The seminar, which is being held at Broadland District Council’s offices will start at 2pm on 11 August 2011 and will last for approximately 90 minutes. This will be a great opportunity to hear Paul speak at a local event rather than at a national conference.

Paul will discuss the Government's general objectives for welfare reform and talk about the specific Housing Benefit reforms he is responsible for. He will discuss the future changes and what they will mean for local authorities. This is a crucial seminar for anyone involved with Local Government Finance particularly those in benefits and local taxation.

You are welcome to bring interested colleagues to hear Paul speak. The venue will be Broadland District Council’s offices in Norwich and a location plan can be found via the link below.

Feb 03
2014
Feb 11
2014

Next Meeting of the Executive 5 March 2014

Next Meeting of the Executive 5 March 2014

Please could you make every effort to attend the next Exec meeting on 5 March at 9.30 at Thetford.

 

Please also have a think about whether you are willing and able to take on one of the roles on the Exec which are coming up - we will need a Treasurer as Sue Watts is standing down.

 

We will also need a Chairman and Vice Chair from the next AGM.

Many thanks and I very much hope to see you on 5 March.

Simon 

Feb 11
2014

Next Meeting - Update on Bailiff Changes and TCE Regulations 5 March 2014

Next Meeting - Update on Bailiff Changes and TCE Regulations 5 March 2014

The IRRV East Anglian Association would like to invite you to the next meeting on Wednesday 5th March at 10.45 for 11.00 am to be held at Breckland District Council – Breckland House, St Nicholas Street, Thetford, Norfolk, IP24 1BT.

Our guest speaker will be Dave Chapman  who will give a presentation on the latest updates and changes.

The meeting is open to members and non-members at no cost and may be of particular interest to any IRRV students.   If you have any colleagues who may be interested please bring them along as well.

The meeting will start at 11.00am with tea and coffee available beforehand.

 

Please could you email Laura Leicester using the link below if you will be attending so we have some idea of numbers.

Sep 19
2016

Slides from Andrew Stevens' presentation on 13 September 2016 now available

Slides from Andrew Stevens' presentation on 13 September 2016 now available

The slides from Andrew Stevens' presentation on Behaviour Change from 13 September 2016 are now available here.

Links to the videos in the presentation are also included and should work from the download.

Oct 03
2019

Slides from Alan Sullivan's Presentation Now Available

Slides from Alan Sullivan's Presentation Now Available

The slides from Alan Sullivan's presentation 'Maximising Income through Challenging Times' on 20 September 2019 are now available here.

Feb 13
2017
Jan 01
1970

First Seminar of 2008 - the IRRV Revenues Team of the Year

First Seminar of 2008 - the IRRV Revenues Team of the Year

More information is available on our Meetings pages - please follow the link below

Dec 14
2011

Slides from Seminar on 9.12.2011

Slides from Seminar on 9.12.2011

Click below to download the presentation from David Magor and Gary Watson

May 05
2017

Slides from the Seminar on 28 April 2017 now available

Slides from the Seminar on 28 April 2017 now available

The slides from the Seminar held on 28 April 2017 are available below

Analyse LOCAL slides

Policy In Practice Slides

May 10
2010
Jun 22
2012

Seminar 15.6.2012 - Slides now available

Seminar 15.6.2012 - Slides now available

The slides from the DWP's Jonathon Bottomer's presentation are available to download via the link below

Jan 01
1970

Vote for Simon!!

Vote for Simon!!

Vote for Simon in the election of Council Members for 2008. Either return your voting form to be received by Friday 19 September, or vote on line using the link below and the Security Codes printed on your ballot form.

Sep 18
2017

IRRV AGM - Slides from David Magor and Ian Ferguson's Presentation on 30 June 2017

IRRV AGM - Slides from David Magor and Ian Ferguson's Presentation on 30 June 2017

The slides from David Magor and Ian Ferguson's presentation at the IRRV East Anglian Association's AGM on 30 June 2017 are now available here.

Aug 29
2012

Next Meeting of the Executive 20.9.2012 12.30pm

Next Meeting of the Executive 20.9.2012 12.30pm

The next meeting of the Executive will be held at South Norfolk Council at 12.30pm on 20 September 2012

Sep 09
2010

Education and Training - is there anything you would like included?

Education and Training - is there anything you would like included?

If you have any ideas or suggestions please email our Education Liaison Officer Tom Sayer using the link below. 

The association is always keen to hear if anyone has ideas or suggestions for training and education events.  We can arrange specialist trainers and our usual course fee is a very reasonable £95.

Jan 05
2018

Slides from Gary Watson's Presentation on 15 December 2017 now available

Slides from Gary Watson's Presentation on 15 December 2017 now available

The slides from Gary Watson's Presentation on 15 December 2017 are now available here.

Jan 14
2009

Improving Communication through Face Reading 'Seeking Clues Beyond the Mask'
South Norfolk District Council

Improving Communication through Face Reading 'Seeking Clues Beyond the Mask'

Booking details to follow

Feb 07
2013

The Next Meeting of the IRRV Executive is at 9.30am on 1 May 2013

The Next Meeting of the IRRV Executive is at 9.30am on 1 May 2013

The IRRV East Anglian Association will meet on 1 May 2013 at Breckland Council's Offices in Thetford.  The Agenda is available below.

Feb 08
2013

IRRV One Day Course - Business Rates 1.3.2013 ***LAST CALL FOR BOOKINGS***

IRRV One Day Course - Business Rates 1.3.2013 ***LAST CALL FOR BOOKINGS***

The IRRV East Anglian Association is running a one day Business Rates course on Friday 1st March at South Norfolk District Council’s Offices at Long Stratton. The course is designed to cover topical issues and will be ideal for staff new and experienced staff and Managers who are interested in the current issues around rates avoidance and liability issues and disputes as well as other current areas of NNDR.

The course cost is £95.00 per delegate including lunch and refreshments.

Follow the link to our Education Pages for more details

Aug 24
2015

The Next Meeting of the IRRV Executive is 22 September 2015 at 9.30am
The meeting will be held at Breckland District Council's Offices in Thetford

The Next Meeting of the IRRV Executive is 22 September 2015 at 9.30am

Please let Rachel Holman know if you have any agenda items

Apr 10
2013
May 13
2013

Introduction to Council Tax - 21 June 2013

Introduction to Council Tax - 21 June 2013

The IRRV East Anglian association is again hosting the popular Introduction to Council Tax course on 21 June 2013 at South Norfolk District Council, Long Stratton.

Please click on the link below to book:

 

 

Nov 10
2015

IRRV East Anglian Association Executive Meeting 10 December 2015
The next meeting of the IRRV East Anglian Association Executive will be held on 10 December 2015 at 9.15am

IRRV East Anglian Association Executive Meeting 10 December 2015

The next meeting of the IRRV East Anglian Association Executive will  be held on 10 December 2015 at 9.15am

The venue is Breckland District Council's offices, Breckland House, St Nicholas Street, Thetford, Norfolk, IP24 1BT

Sep 19
2013

Next Free Seminar - NNDR Update and Analyse Local Demonstration 10.10.2013

Next Free Seminar - NNDR Update and Analyse Local Demonstration 10.10.2013

The next IRRV East Anglian Association meeting will be held on Thursday 10th October at 10.45am for 11.00 am at Breckland District Council – Breckland House, St Nicholas Street, Thetford, Norfolk, IP24 1BT.

Our guest speakers will be Paul McDermott  who will give a presentation on a rates retention and forecasting product ‘Analyse Local’ which has been launched by the IRRV and Inform CPI Ltd. This product is designed to assist local authorities in calculation and forecasting the rates retention scheme as well as maximising potential value by identifying missing rating assessments and undervalue.

 

Paul will be joined by the infamous Gary Watson to give a NNDR upate.

The meeting is open to members and non-members at no cost and may be of particular interest to any IRRV students.   If you have any colleagues who may be interested please bring them along as well.

The meeting will start at 11.00am with tea and coffee available beforehand.

Please could you let Simon Quilter know if you will be attending using the link below so we have some idea of numbers.

Jan 01
1970

Local Taxation Training courses - new dates announced

Local Taxation Training courses - new dates announced

A comprehensive programme has been arranged covering a range of aspects of council tax and non domestic rates, from billing through to the Magistrates Courts. For full details and how to book please see our Education pages or click on the link below.

Apr 26
2011

Next Seminar - Local Government Ombudsman 14 June 2011 10am - 11.45am Broadland District Council

Next Seminar - Local Government Ombudsman 14 June 2011   10am - 11.45am Broadland District Council

******PLEASE NOTE THE CHANGE OF VENUE*********

The East Anglian Association of the IRRV is pleased to annouce its next Seminar on 14 June 2011 at Broadland District Council.

Andrew Hobley, a Senior Investigator for the Local Government Ombudsman will be speaking on the Ombudsman's view on Local Taxation complaints.  Andrew will also cover some benefits issues and there will be time for questions.  The seiminar will run for around 90 minutes.

Don't miss this opportunity to hear the Ombudsman's view on the issues we are all facing administering local taxation, particularly in the challenging economic climate, and to pose your questions.

Andrew has personally carried out several high profile investigations into cases involving the collection of local taxes so this seminar will be of interest to managers and staff alike. This should provide a valuable insight into this area of our work and how local authorities can ensure that they do not fall foul of the Ombudsman.

Please note there is no need to book a place on the seminar please just come along on the day for 10am. The address of the venue is South Norfolk District Council, Swan Lane, Long Stratton, Norfolk NR15 2XE.

Please let Simon Quilter know if you would like any further information about the seminar. Please also let Simon know if there are any subjects or areas which you would like us to cover in future seminars on areas of Revenues, Benefits or Valuation.

Apr 26
2011
Nov 18
2013

Next Seminar - Jonathon Bottomer on Monday 9 December 2013

Next Seminar - Jonathon Bottomer on Monday 9 December 2013

Please see our Meetings Pages for more information using the link below.

Oct 16
2009

Seeking Clues Behind the Mask - 6 July 2010 9.30am to 1pm (Breakfast from 8.30am)

Seeking Clues Behind the Mask - 6 July 2010 9.30am to 1pm (Breakfast from 8.30am)

Seeking clues beyond the mask – improving communication through face reading with Glenna Trout from Picasso HR Consultants
6th July 2010 from 9.30am – 1.00pm
Breakfast from 8.30am
South Norfolk Council, Long Stratton

Improve your understanding of the people you meet and work with. This workshop gives you the opportunity to see beyond the masks that people put on when they come to work or in any given situation.

If you are planning to attend then please can you contact Ria Day using the link below or  on 01493 846368 so we have an idea of numbers

Jul 28
2011
Jan 01
1970

Local Housing Allowance course 28.2.08

Local Housing Allowance course 28.2.08

The course will cover all of the main aspects of LHA and is intended for Benefits Officers or other staff who require an overview of the new LHA scheme.

The course will be presented by Tracy Crowe, a well known lecturer on revenues and benefits subjects, as well as a speaker at IRRV conferences and author of publications.

Please follow the link below to our Education pages for more information

Nov 04
2019

Congratulations to the Winning Quiz Team!

Congratulations to the Winning Quiz Team!

The annual IRRV East Anglian Association Quiz was held on 18 October 2019 in Norwich.

A big congratulations to the winning quiz team 'And In Tenth Place' who stormed to victory - and now have to write the questions for the quiz in 2020! 

Picture (L-R) are: Ian Crofts, Phoenix Collections Ltd (who also sponsored the event); Sean Knight, North Norfolk District Council; Carl Copping, North Norfolk District Council and Dave Griffiths

Dec 20
2016

Slides from Sandy Leonard's Presentation on 16 December 2016 now available

Slides from Sandy Leonard's Presentation on 16 December 2016 now available

The slides from Sandy Leonard's Presentation 'Revaluation 2017' on 16 December 2016 are available here.  Responses to questions on the day are shown below.

Can the Billing Authorites (BAs) have a list of schemes agreed, still under discussion and intend to have discussions post 1/4/17?

The rating manual on line and practice notes for 2017 will discuss where we are with valuation schemes from a national basis but the schemes only provide a consistent basis for assessment, it does not mean that the individual assessments are agreed. The valuation itself will depend upon the inputs and information available. If those inputs change then so will the valuation irrespective of there being an agreed scheme (for example: areas, age, receipts and any allowance depending upon the method of valuation).  I’ve asked for advice about whether we can share further details in writing about the schemes other than what is published in the practice notes.      

Enterprise Act- When does the info we provide becomes the BA’s?  If a BA signs up how do they receive the info? 

 Under the Enterprise Act Billing authorities will be provided with regular datasets through the BATrans site and ad hoc requests will be handled by email. Information shared via the gateway remains the property of the VOA. In terms of FOI requests received by billing authorities, the authority must make the VOA aware where information relates to a living person or whose identity can be deduced from it. Information held by the VOA for its functions that directly identifies a person or enables their identity to be deduced from it is exempt from disclosure under s44 of the FoIA as it is prohibited by s23 of the Commissioners for Revenue and Customs Act (CRCA) 2005. Additionally s63C LGFA 1988 makes information relating to a person disclosed under s63A or 63B LGFA 1988 exempt information by virtue of S44 of the FoIA. As a result, such information should be protected when in the billing authority possession.

There were also concerns about how billing authorities would identify information shared with them through the gateway.

The VOA recommend billing authorities speak to their  Information Management/ IT teams/ software provider about any processes they need to put in place. 

Mar 30
2017

Business Rates Masterclass - 2 Day Course 15th and 16 June 2017 ***Now Fully Booked***

Business Rates Masterclass - 2 Day Course  15th and 16 June 2017  ***Now Fully Booked***

The IRRV East Anglian Association is pleased to annouce a 2 day Business Rates Masterclass is now available.  For more information please visit our Eduction Pages by clicking here.

Jan 01
1970

Council Tax Billing and Recovery 22.2.08

Council Tax Billing and Recovery 22.2.08

Follow the link below to our Education pages for more information

Jan 01
1970

Student Day is on 16 May 2008

Student Day is on 16 May 2008

This is a free event and is a great opportunity for members, students, employers and anyone interested in IRRV education to learn more about what IRRV courses offer.

Gary Watson, IRRV Deputy Chief Executive, Michael Hopkins, Head of Professional Services and a recently qualified student, Tom Sayer will all give presentations which will assist students who are preparing for their June exams, as well as inform others as to what IRRV courses offer.

Please email Simon Quilterif you have any queries, otherwise we hope to see you there.

Nov 15
2021

Slides from December Seminar now available - Business Rates Update - Whatever Next...?

Slides from December Seminar now available - Business Rates Update - Whatever Next...?

The slides from the seminar on 10 December 2021 'Business Rates - Whatever Next', delivered by Gary Watson IRRV (Hons), Deputy Chief Executive of the IRRV, are now available here.  Gary's contact details are on the final slide.

 

 

 

Jan 01
1970

New Benefits training course announced!

New Benefits training course announced!

Places for these courses are priced at a very reasonable £80 per delegate so book soon to avoid disappointment. Click on the link below to go to our Education pages for more information

Sep 21
2017

Slides from Andrew Stevens' presentation on 15 September 2017 now available

Slides from Andrew Stevens' presentation on 15 September 2017 now available

The slides from Andrew Stevens' presentation are available here

Sep 09
2010

Education and Training - is there anything you would like included?

Education and Training - is there anything you would like included?

If you have any ideas or suggestions please email our Education Liaison Officer using the link below.

The association is always keen to hear if anyone has ideas or suggestions for training and education events. 

Sep 24
2010

IRRV East Anglian Association Quiz

IRRV East Anglian Association Quiz

The hotly contested Annual Quiz will be held at The Oaklands, Yarmouth Road, Thorpe St Andrew on Thursday 21 October 2010 at 7pm.

If you would like to enter please email Debra Root using the link below.

More details are on the attached flyer

Jan 01
1970

Programme of Events 2009/2010 announced

Programme of Events 2009/2010 announced

The IRRV East Anglian Association Programme of Events for 2009/2010 has been finalised and sessions will run as follows:

25 May 2010 - Corporate and Personal Insolvency 9.30am at South Norfolk Council (breakfast from 8.30am)

6 July 2010 - Face Reading with Glenda Trout 9.30am at South Norfolk Council

The AGM will be held on 1 July 2010 at Great Yarmouth Racecourse.

Full details will be circulated before the course date and will appear on our Meetings pages.

The full programme is attached and further details can be found on our Meetings pages - click on the link below

 

Oct 27
2010

Programme of Events 2011/2012

Programme of Events 2011/2012

The East Anglian Association Programme of Events for 2011/2012 will now be regularly updated to reflect forthcoming changes.  Seminars will run roughly every 8 weeks.

Please keep an eye on our News and Meetings pages for details of the next event!

***Next Event 15 June 2012 on Universal Credit and Council Tax Support****

Jan 01
1970

Results of the hotly fought IRRV East Anglian Association Annual Quiz!!!

Results of the hotly fought IRRV East Anglian Association Annual Quiz!!!

9 teams entered, and with the top spot ever changing, teams entered into the spirit of things.

Suprisingly there were no dubious answers contested and a fun night was had by all! And by the skin of their teeth Broadland District Council's Team 'Top Marks' won by half a point, from South Norfolk Council's Team ' The Scrambled Eggheads'.

Now the results:
1st Place: Top Marks                               140.5
2nd Place: Scrambled Eggheads          140
3rd Place: The Clangers                         139
4th Place: Better Late than never                128
5th Place: No Idea                                    114
6th Place: Emma, Rob, Martin. Rachel           100
6th Place: And in last place                        100
8th Place: Slack                                       95
9th Place Ian's Angels                               77
 
The winning team were presented with a bottle of wine and chocolates, as well as a shield, and the last placed team won the wooden spoon (a pen with a fluffy toy on it!).  Some photos are available through the links below......
 
Thanks once again to Amanda and the team at Broadland for a great night.

Jan 01
1970

Benevolent Fund

Benevolent Fund

If you would like to find out if the fund could help you or someone you know please contact Colin Thrower for more information.

Aug 12
2009

Training Courses 2009

Training Courses 2009

Further details and course booking forms will be included on the website nearer to each event

Mar 20
2009
May 05
2016
Jul 04
2016

Minutes from the AGM 28 June 2016

Minutes from the AGM 28 June 2016

The IRRV East Anglian Association held its AGM on Tuesday 28 June 2016 at The English Whisky Company, St George's Distillery, Roudham, Norfolk.

Sean Knight was elected as Chair for the next two years.  The minutes are available here.

Jan 01
1970

Introduction to Council Tax 19.9.08

Introduction to Council Tax 19.9.08

Follow the link below to our Education pages for more information

Jul 02
2019

Annual General Meeting 28 June 2019

Annual General Meeting 28 June 2019

The IRRV East Anglian Association held its Annual General Meeting on 28 June 2019.  The venue was Peter Beales Roses in Attleborough, Norfolk.

The AGM was followed by a demonstration on rose grafting and a tour of the beautiful sunny gardens.  It was a fantastic day and thank you to everyone for your support.

The draft minutes of the meeting are avalable here.

The slides from the presentation by Louise Freeth, IRRV President, are available via the link here

The slides from the presentation by David Magor, IRRV Chief Executive, are available via the link here

Jul 06
2020

Annual General Meeting 3 July 2020

Annual General Meeting 3 July 2020

The IRRV East Anglian Association held its Annual General Meeting on Friday 3 July 2020 via Zoom.  

The minutes are available here.

Jan 01
1970

Feedback from 'Behind the Mask' training session

Feedback from 'Behind the Mask' training session

Feedback from the participants was extremely positive - quotes included:

'If you talk to me in future and I stare into your left eye, I will see the face behind the mask!!!' - (from a participant)

'Many thanks for your kind comments.  I am delighted that the information presented has been well received!  It was such a pleasure having the opportunity working with you and your colleagues' - from Glenna Trout, trainer.

The session would be useful for anyone conducting interviews, particularly Fraud Officers.  if there is enough demand a further course will be run so if you are interested please email Tanya Tilford using the link below.

Oct 27
2010

Hon Assistant Secretary
Jo Stanton IRRV

Hon Assistant Secretary

Jo Stanton IRRV

Borough Council of King's Lynn and West Norfolk  01553 616200

Jul 23
2018

Association Quiz Night 19 October 2018
The ever popular quiz will be held on 19 October 2018 in Norwich

Association Quiz Night 19 October 2018

The ever popular IRRV East Anglian Association quiz night will be held on 19 October 2018 in Norwich.  This is always an enjoyable night so be sure to book your place soon.

Details are available here.

May 13
2009

Student Day
South Norfolk District Council

Student Day

May 27
2009

The New Benefits Inspection Regime
south Norfolk District Council

The New Benefits Inspection Regime

Mar 26
2021

Slides from Breathing Space Presentation 26 March 2021

Slides from Breathing Space Presentation 26 March 2021

The slides from the Breathing Space presentation on 26 March 2021 are avaiable here

Jan 01
1970
Oct 27
2010
May 11
2016

Slides from Gary Watson's Presentation on 29 April 2016 now available

Slides from Gary Watson's Presentation on 29 April 2016 now available

Click here to view and download Gary's slides

Jul 27
2010
Mar 26
2010
Jan 01
1970

Success of the IRRV Technician Day Release course

Success of the IRRV Technician Day Release course

The first session of lectures in preparation for the December 2006 examinations are now complete and the results are out. 

The success rate is excellent and students have now started the second session to prepare them for the June 2007 examinations.  Hopefully we will be contratulating a new batch of IRRV Technicians in August 2007!

Anyone interested in undertaking the IRRV Technician qualification by this route should see the further information on the 'Education' section of our Association webpages

Jan 27
2010

Executive Member

Jill Healey IRRV Tech

Norwich City Council

Executive Member

Jill Healey IRRV Tech

Norwich City Council

Jan 01
2015

Do we have your email address?

Do we have your email address?

We would like to be able to contact all our Members electronically and would appreciate it if all members could pass their email address onto the Secretary using the link below.

Has your email address changed? if so please let us know so we can keep in touch and let you know of forthcoming events.

Send us your Email Address

Executive Member
Sue Archer

Executive Member

Sue Archer

Anglia Revenues Partnership

Email Sue Archer

Jan 01
1970

Training Courses for 2009 announced

Training Courses for 2009 announced

The new programme of training for 2008/9 has been finalised - please see the attached for full details 

 

Full details and how to book will appear on our Education pages a few weeks before the course date

Executive Member
Jan Ferguson Tech IRRV

Executive Member

Jan Ferguson Tech IRRV 

Norwich City Council

Jan 01
2015

Broken Link? Report it here

Broken Link?  Report it here

If you find a broken link on our webpages please report it here

Report a Broken Link

Executive Member
Jo Peacock IRRV Tech

Executive Member

Jo Peacock IRRV Tech

Anglia Revenues Partnership

Email Jo Peacock

Executive Member
Alexander Alston

Executive Member

Alexander Alston

Broadland District Council

Jul 23
2018

IRRV East Anglian Association Rules 2018

IRRV East Anglian Association Rules 2018

Please click here to see the IRRV East Anglian association's rules, coming into force from 22 June 2018

Aug 12
2009

Executive Member
Colin Thrower IRRV (Hons)

Executive Member

Colin Thrower

Retired

Email Colin Thrower IRRV

Jul 31
2015

IRRV East Anglian Association AGM Minutes and report

IRRV East Anglian Association AGM Minutes and report

IRRV East Anglian Association AGM 2015

The 2015 IRRV East Anglian Association AGM was held in the beautiful setting of St John's College, Cambridge on 3 July 2015.

The AGM was followed by a tour of the college and parts of Cambridge city centre.

The event was extremely well attended and the sun shone for the tour of the historic college.

Thanks go to the sponsors, Rossendales and Datatank, for their generous support.

The minutes of the AGM are available here

                   

 

                     

 

         

Executive Member

Tom Sayer

Broadland District Council

Executive Member

Tom Sayer

Broadland District Council

Executive Member
Paul Corney IRRV (Hons)

Executive Member

Paul Corney IRRV (Hons)

Anglia Revenues Partnership 

Email Paul Corney

Executive Member

Sean Knight IRRV (Hons)

North Norfolk District Council

Executive Member

Sean Knight IRRV (Hons)

North Norfolk District Council

Executive Member
Rachel Holman IRRV (Hons)

Executive Member

Rachel Holman IRRV (Hons)

Borough Council of King's Lynn & West Norfolk

Email Rachel Holman

Executive Member
Alison Cole

Executive Member

Alison Cole

Cambridge City Council

Email Alison Cole

Executive Member

Paul Corney

Waveney District Council

Executive Member

Paul Corney

Waveney District Council

Executive Member

Gareth Evans IRRV (Hons)

Borough Council of King's Lynn and West Norfolk

Executive Member

 Borough Council of King's Lynn and West Norfolk  01553 616218

Council Member

(Vacant)

Council Member

Jan 01
1970

East Anglian Association Free Seminar 5.3.08

East Anglian Association Free Seminar 5.3.08

Our speaker will be Julie Holden who is head of Revenues and Benefits at Tandridge DC and was elected to the IRRV council in 2001.

Julie is Senior Vice President of the IRRV and chairman of the Law Research and Education Committee and Vice – Chairman of the Professional Conduct Committee. Sheis an experienced speaker with a depth of knowledge in the Revenues and Benefits field.

The number of commissioner decisions being made is escalating and it can be difficult to keep up to date with these. With this in mind Julie will be talking in depth about 5 very different and recent Housing Benefits and Council Tax Benefits commissioner decisions. and how they may affect us all when deciding on Benefit entitlement, or at future appeals This is an opportunity to hear from someone with in-depth knowledge of her subject and will enthuse those who specialise in benefits or appeals. Julie’s session promises to be lively and will give tips on how these cases may affect our decision making in the future.

The venue is the Council Chamber at South Norfolk District Council based in Long Stratton and the seminar will start at 2pm. A location map is available via the link below.